# Billing Policy **InspectPro — Property Inspection Software** _Last Updated: April 2026 | Version 2.2_ --- This Billing Policy explains how InspectPro handles subscriptions, payments, cancellations, refunds, and account access. It applies to all users and accounts using InspectPro. This policy forms part of our [Terms of Use](./TERMS_OF_USE.md) and [End User License Agreement](./EULA.md). In the event of any conflict, this policy applies to billing matters. > **Your legal rights:** Nothing in this policy limits or excludes rights you have under the Consumer Guarantees Act 1993 (NZ), the Fair Trading Act 1986 (NZ), or any other applicable New Zealand law. Where those laws grant you rights, they apply regardless of what this policy states. --- ## 1. Who This Policy Applies To Different rights and obligations apply depending on how you use InspectPro. **Consumer users** are individuals who acquire InspectPro primarily for personal use, or not principally in the course of a trade, business, or profession. Individual subscribers are presumed to be consumers under the Consumer Guarantees Act 1993 (CGA) unless they indicate otherwise. Consumer users have rights under the CGA that cannot be excluded or limited by this policy. **Business users** are persons or entities that acquire InspectPro in the course of carrying on a trade, business, or profession. Where both parties agree the acquisition is clearly for business purposes, certain CGA provisions may not apply (CGA s.43). If you are unsure which category applies to your situation, contact us at billing@aiconsult.co.nz. --- ## 2. Free Trial InspectPro offers a **10-day free trial** to new users. No payment method is required to start a trial. **How the trial works:** - Create an account with a valid email address to begin your trial — no credit card is required. - All subscription features are available during the trial period, with a limit of **10 inspection creations**. Report exports are unrestricted. - The trial applies once per device. If you create an account, the trial applies once per account. | | | |---|---| | **Trial duration** | 10 days | | **Inspection creation limit** | Up to 10 inspections | | **Report exports** | Unrestricted | | **Payment required** | No credit card needed | **At the end of your trial:** - If you have **not** entered a payment method: paid features will be locked at the end of day 10. You can still view and export any inspections completed during the trial period at no charge. - If you have **entered a payment method** and activated a subscription: your chosen subscription will continue automatically from the date the trial ends. You will receive a reminder notification **at least 48 hours before** your first charge is processed. **What "free" means:** The trial period costs nothing. You will not be charged unless you explicitly choose to subscribe and provide a valid payment method. We will never charge you without clear advance notice. **Trial limitations:** The free trial is offered once per device or account. Creating additional accounts to obtain further trials may result in account suspension. --- ## 3. Subscription Plans InspectPro offers a single flat-rate monthly subscription — one plan, full access for all users: | Plan | Price (NZD, GST-inclusive) | Price (ex-GST) | |------|---------------------------|----------------| | InspectPro | $90.85/month | $79.00/month | > **GST note:** $90.85/month is the GST-inclusive price (15% GST applied). Ex-GST price is $79.00/month. GST-itemised invoices are available from the Stripe Customer Portal. Enterprise and multi-seat subscriptions are available at a per-seat rate. Continued use of the App after a price change takes effect constitutes acceptance of the new price. Where you are a consumer under the Consumer Guarantees Act 1993 (NZ), you retain the right to cancel your subscription within 30 days of a price change if you do not accept the new price. Current pricing is available at [inspectpro.co.nz/pricing](https://inspectpro.co.nz/pricing). **Price changes:** We may change subscription pricing. We will provide **at least 30 days' written notice** of any price increase by email to your registered address and by notice within the App. For consumer users, the new price will not apply until the start of your next billing period following the notice period, and you may cancel before that date without penalty. --- ## 4. Billing & Payment - Subscriptions renew automatically on the same calendar day each month, corresponding to the date your subscription commenced. - Payment is processed securely by **Stripe**. InspectPro does not store or have access to your full payment card details. - You can manage your billing details, update your payment method, download invoices, and change your subscription plan at any time through the **Stripe Customer Portal** (accessible from within the App). - GST-inclusive tax invoices are available from the Stripe Customer Portal. - For billing questions or assistance, contact us at **billing@aiconsult.co.nz**. **Plan changes mid-cycle:** If you upgrade your plan during a billing period, the price difference will be charged on a pro-rata basis for the remaining days of that billing period. If you downgrade your plan, the change takes effect at the start of your next billing period. --- ## 5. Cancellation - You may cancel your subscription at any time through the Stripe Customer Portal, or by contacting us at billing@aiconsult.co.nz. - Cancellation takes effect at the **end of your current billing period**. You retain full subscription access until that date. - After your billing period ends, your account enters **Restricted Mode** (see §7). **Note for consumer users:** Cancellation before the end of a billing period does not automatically entitle you to a partial refund of the remaining days — however, if InspectPro has failed to meet a consumer guarantee under the CGA, you may be entitled to a remedy. See §8. --- ## 6. Failed Payments - If a payment fails, Stripe will automatically retry over a **7-day period**. - During the retry window, your account retains full access. - We will notify your account's registered email address on the first payment failure and again before access is restricted. - If payment is not successfully collected after 7 days, your account will enter **Restricted Mode** (see §7). - To resolve a failed payment: update your payment method in the Stripe Customer Portal, or contact billing@aiconsult.co.nz. - Once payment is successfully processed, full access is restored immediately. --- ## 7. Restricted Mode Your account enters Restricted Mode when: - Your free trial ends and you have not activated a subscription - Your subscription is cancelled and the billing period has ended - A failed payment has not been resolved within the 7-day grace period - Your account is suspended for a Terms of Use violation **What happens in Restricted Mode:** - No new inspections can be created - Existing inspections and photos remain accessible on your device (data is stored locally) - Existing completed reports can still be viewed and exported as PDFs - New report exports for reports created *after* restriction commenced are not available - Account data is retained for **90 days** from the date of restriction, after which server-side account data may be deleted (see §9). If you explicitly request account deletion during this period, server-side data will be deleted within **30 days** of a verified deletion request (see §9) **Restoring full access:** Resubscribe through the Stripe Customer Portal or contact billing@aiconsult.co.nz. --- ## 8. Refunds and Consumer Rights ### 8.1 Consumer Rights Under the CGA (Consumer Users) If you are a **consumer user** (see §1), you have rights under the Consumer Guarantees Act 1993. These rights cannot be excluded or limited by this policy. They include: - The right to a remedy (which may include a refund) if InspectPro fails to meet the consumer guarantees — for example, if the service is not fit for its purpose, not of acceptable quality, or not as described. - If the failure is minor, we are entitled to remedy it (e.g., by fixing the issue). If the failure is substantial or cannot be fixed, you may be entitled to cancel the service and receive a refund. If you believe InspectPro has failed to meet a consumer guarantee, please contact us at billing@aiconsult.co.nz. We will assess your situation and respond within 5 business days. Your CGA rights exist regardless of our general refund policy below. ### 8.2 General Refund Policy For **business users** and for situations not covered by the CGA: - No refund is issued for partial billing periods when you cancel a subscription. - No refund is issued for change of mind after a subscription payment has been processed. - No refund is issued for unused days during a billing period. For **all users**, where InspectPro experiences a prolonged material service failure (for example, core functionality being unavailable for more than 24 hours through our fault), we may at our discretion provide a pro-rata credit or partial refund for the affected period. ### 8.3 How to Request a Refund Contact **billing@aiconsult.co.nz** within **30 days** of the charge. Please include: - Your account email address - The charge date and amount - A description of the issue or concern We will respond within **5 business days**. --- ## 9. Your Data **Data stored on your device:** Inspection data, photos, and completed reports are stored locally on your device. InspectPro does not delete this data as a result of subscription changes, cancellation, or account restriction. **Data stored by InspectPro (server-side):** Your account information (email address, subscription history, billing records) is stored on our servers. - During an active subscription or Restricted Mode period: your server-side account data is retained. - **Where you explicitly request account deletion:** server-side account data will be deleted within **30 days** of a verified deletion request, in accordance with our Privacy Policy. - **After account termination or expiry of Restricted Mode (no deletion request made):** server-side account data is retained for up to **90 days** to allow for reactivation or data export requests. After 90 days, account data may be permanently deleted. - You may request export or deletion of your server-side data at any time by contacting privacy@aiconsult.co.nz. We will process your request in accordance with the Privacy Act 2020. --- ## 10. Termination by InspectPro InspectPro may restrict or terminate your account for: - Violation of our Terms of Use - Suspected fraud, abuse, or illegal activity - Non-payment after the 7-day grace period **For non-payment:** Accounts enter Restricted Mode — they are not immediately terminated. Termination occurs only if the account remains unresolved after the 90-day retention period in §9. **For serious violations** (fraud, abuse, illegal activity): We may terminate your account immediately without prior notice. **Effect of termination:** - Your subscription will not be renewed and no further charges will be made. - Your locally stored device data is not affected. - Server-side data is retained for 90 days, then deleted (see §9). **Disputes:** To dispute a restriction or termination decision, contact billing@aiconsult.co.nz. Consumer users may also contact the **NZ Commerce Commission** (comcom.govt.nz) or take a claim to the **Disputes Tribunal** if they believe their consumer rights have been breached. --- ## 11. Your Rights Under New Zealand and Australian Law Nothing in this Billing Policy limits or excludes any rights you have under: - **Consumer Guarantees Act 1993 (NZ)** - **Fair Trading Act 1986 (NZ)** - **Privacy Act 2020 (NZ)** - **Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth))** - Any other applicable legislation For Australian consumers: you may be entitled to a refund for a major failure and compensation for any other reasonably foreseeable loss. For a minor failure, we are entitled to choose to repair or replace before a refund is required. Where those Acts grant you rights, they apply regardless of what this policy states. If any provision of this policy is found to be unenforceable under applicable law, the remaining provisions continue to apply. **External dispute resolution:** If you are a consumer user and are not satisfied with our response to a complaint, you may contact the **NZ Commerce Commission** (comcom.govt.nz) or the **Australian Competition and Consumer Commission** (accc.gov.au) for guidance on your rights, or make a claim at the **Disputes Tribunal** (disputestribunal.govt.nz) for disputes up to $30,000. --- ## 12. Changes to This Policy We may update this Billing Policy from time to time. Material changes will be communicated by: - Email to your registered account address - In-app notice For material changes that affect your costs or rights, we will provide at least **30 days' notice** before the change takes effect. You may cancel your subscription before the change takes effect without penalty if you do not accept the updated terms. --- ## 13. Governing Law This Billing Policy is governed by and construed in accordance with the laws of New Zealand. Disputes arising under this policy are subject to the exclusive jurisdiction of the New Zealand courts, as described in our Terms of Use. --- ## Contact | Matter | Contact | |--------|---------| | Billing, invoices, refunds | billing@aiconsult.co.nz | | General support | support@aiconsult.co.nz | | Privacy & data requests | privacy@aiconsult.co.nz | --- _This document is version 2.2, superseding Billing Policy v2.1._ _Introduced alongside Terms of Use v4.0. Legal review recommended before public distribution._