# InspectPro — Terms of Use **Version 5.2 — Last Updated: April 2026** These Terms of Use ("Terms") govern your use of InspectPro ("the App"), a property inspection reporting application operated by Selah AI Consulting Ltd ("InspectPro", "we", "us", "our"). By downloading, installing, or using the App, you agree to these Terms. If you do not agree, do not use the App. These Terms are governed by New Zealand law. Nothing in these Terms limits or excludes any rights you have under the Consumer Guarantees Act 1993 (CGA), the Fair Trading Act 1986 (FTA), the Privacy Act 2020, or any other applicable New Zealand legislation that cannot lawfully be excluded. For users in Australia: nothing in these Terms limits or excludes any rights you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be lawfully excluded. Where the Australian Consumer Law applies, you may be entitled to remedies including repair, replacement, refund, or compensation. --- ## 1. About InspectPro InspectPro is a professional tool for property inspectors. It enables you to: - Create and manage property inspection reports - Document findings with photos and notes - Generate and share PDF reports - Manage inspection workflows including client delivery and approval flows --- ## 2. Who These Terms Apply To These Terms apply to all users of the App, including: - **Solo inspectors** — individuals who subscribe to InspectPro directly for their own professional use - **Enterprise users** — inspection companies and their team members accessing InspectPro under a company subscription - **Trial users** — anyone using the App during the free trial period Where these Terms draw a distinction between consumer and business use: - **Consumers** are individuals acquiring the App for personal or small-business use, not primarily for re-supply or business purposes. The CGA and FTA consumer protections apply to consumers. - **Business users** are entities (companies, partnerships, or sole traders) acquiring the App wholly or predominantly for business purposes. Business users may contract out of certain statutory guarantees where permitted by law. If you are unsure which category applies to you, please contact us. --- ## 3. Free Trial InspectPro offers a **10-day free trial** with full access to all features. During the trial, you may create up to **10 inspections**. After the trial period ends or once the inspection limit is reached, a paid subscription is required to create new inspections. No payment is required during the trial period. During the trial: - All report data is stored locally on your device. - We collect limited diagnostic and usage data as described in our Privacy Policy. - An account is required to use the App. You must register with a valid email address before you can access any features. - Report exports are unrestricted during the trial. After the 10-day trial, a subscription is required to create new inspections and export reports. Your locally saved data remains accessible on your device. We recommend exporting any important reports before your trial expires if you do not intend to subscribe. --- ## 4. Subscriptions ### 4.1 Subscription Plans InspectPro offers subscription plans for solo inspectors and enterprise teams. The standard monthly subscription is **$90.85/month NZD (inc. GST) / $79.00/month ex-GST**. Enterprise subscriptions are available at a per-seat rate. Prices may change with at least **30 days' written notice**. Continued use of the App after a price change constitutes acceptance of the new price. Consumer users (under the Consumer Guarantees Act 1993) may cancel within 30 days of a price change if they do not accept the new price. Full billing terms and cancellation rights are set out in our [Billing Policy](./BILLING_POLICY.md). ### 4.2 Solo Inspector Subscriptions Individual inspectors subscribe directly to InspectPro. A subscription provides one user with full access to all features included in the solo subscription plan, including unlimited report exports. ### 4.3 Enterprise (Company) Subscriptions Inspection companies may purchase per-seat subscriptions for their team. Enterprise subscriptions are managed by a company administrator ("Admin"), who may: - Add and remove inspector seats - Manage team members' access - View subscription and billing details Admins are responsible for ensuring all team members using InspectPro comply with these Terms. ### 4.4 Billing and Payments Payments are processed by **Stripe** (a third-party payment processor). By subscribing, you authorise Stripe to charge your payment method in accordance with the selected plan. Key billing terms: - Subscriptions are billed monthly in advance - Subscriptions automatically renew at the end of each billing period unless cancelled - You may cancel your subscription at any time through the App or by contacting us; cancellation takes effect at the end of the current billing period - Refunds and pro-rata adjustments are handled in accordance with our [Billing Policy](./BILLING_POLICY.md) and, for consumers, in accordance with the CGA Full billing terms, refund rights, and cancellation procedures are set out in our [Billing Policy](./BILLING_POLICY.md). Billing Policy terms that conflict with these Terms are governed by the Billing Policy. Note: Stripe may process payment data outside New Zealand. Stripe's processing is subject to Stripe's own privacy policy and New Zealand's Privacy Act 2020 IPP 11 (transfer to overseas recipients). By subscribing, you consent to the transfer of payment data to Stripe as necessary to process your subscription. --- ## 5. User Accounts - You may create an account using your email address and a password. - You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. - You must provide accurate, current, and complete information when creating an account and keep it updated. - You must not share your account credentials with anyone else or allow others to access your account. - Notify us immediately at support@aiconsult.co.nz if you suspect unauthorised access to your account. **Enterprise accounts:** Company Admins are responsible for managing team member access. Admins should promptly remove access for team members who leave the organisation. --- ## 6. Your Content and Data ### 6.1 Ownership You retain all ownership rights in the inspection data, photos, notes, and reports you create using InspectPro. We do not claim any ownership over your content. ### 6.2 Your Responsibilities You are responsible for ensuring that content you create and share through InspectPro: - Is accurate and not misleading - Complies with all applicable laws, including the Privacy Act 2020 - Does not infringe the intellectual property or other rights of any third party - Does not include inappropriate, defamatory, or unlawful material If your content includes personal information about third parties (e.g., property owners, clients), you are responsible for ensuring you have appropriate authority or consent to collect and use that information. InspectPro's obligations regarding your data are set out in our Privacy Policy. ### 6.3 Storage Architecture InspectPro uses a **local-first storage model**: - **Your device is where your data is stored.** All inspection data (reports, notes, photos) is stored locally on your device. This is the only copy of your data held within InspectPro. - **Manual backup (user-initiated).** You can create a full backup of all data via Settings → Data Management. We recommend regular backups. Restoring from a backup replaces all existing inspection data on your device. - **Device backup.** We recommend maintaining your own backups using your device's built-in backup features (e.g. iCloud device backup) as an additional precaution. These are independent of InspectPro. - **Supabase (account data only).** Your account credentials and subscription status are stored securely via Supabase. Inspection data is NOT automatically synced to our servers. - **Temporary PDF uploads.** When you use the Approval Workflow or Send to Client features, finalised PDF reports are temporarily uploaded to Supabase Storage to enable those features. These PDFs are automatically deleted as follows: - **Approval workflow PDFs:** deleted 72 hours after upload - **Client delivery PDFs:** deleted 7 days after upload We recommend saving a local or exported copy of any important PDFs before the applicable deletion window, as we cannot recover deleted PDFs. Outside of the above temporary PDF upload processes, we do not access your inspection content for any purpose other than providing and improving the App. ### 6.4 Data Responsibility **You are responsible for maintaining your own backups.** We provide a manual backup tool (ZIP export via Settings → Data Management) but no backup system is infallible. We strongly recommend performing regular manual backups, particularly before uninstalling the App, changing devices, or cancelling your subscription. ### 6.5 Enterprise Data and Inspector Data **Enterprise subscriptions:** Where an inspector creates reports under a company account, the company (as the subscribing entity) and the inspector jointly retain rights over that content. On termination of an enterprise subscription or removal of an inspector's seat: - The inspector retains access to any locally stored data on their own device. - The company admin may retain access to account-level data (subscription records, usage logs) associated with the company account. - We will not actively delete an inspector's locally stored data as a result of subscription changes. --- ## 7. Acceptable Use You agree to use InspectPro only for lawful purposes and in accordance with these Terms. You must not: - Create false, misleading, or fraudulent inspection reports - Use the App in connection with any unlawful activity or in violation of any applicable law or regulation - Infringe the intellectual property, privacy, or other rights of any person - Upload or transmit harmful code, viruses, or malware, or interfere with the App's operation or infrastructure - Attempt to reverse engineer, decompile, disassemble, or extract source code from the App - Use the App to collect or harvest personal information without appropriate authority - Allow unauthorised third parties to access your account - Resell, sublicense, or otherwise commercialise the App or your access to it without our written consent - Engage in any conduct that could damage InspectPro's reputation or the interests of other users --- ## 8. Professional Responsibility InspectPro is a tool to assist with property inspections. It does not replace professional judgment, expertise, or qualifications. You are responsible for: - The accuracy and completeness of all inspection reports you create - Applying your professional skills and knowledge when using the App - Compliance with any professional standards, industry codes, or legal requirements applicable to your inspection work (including, where applicable, requirements under the Building Act 2004 or other NZ legislation) - Obtaining appropriate professional indemnity insurance for your inspection activities InspectPro does not guarantee that reports created with the App will meet any specific professional standard, regulatory requirement, or legal obligation applicable to your circumstances. --- ## 9. Service Standards and Warranties ### 9.1 Our Commitment InspectPro will provide the App and its associated services with **reasonable care and skill**. We will take reasonable steps to maintain App availability and data security. ### 9.2 Consumer Guarantees Act (Consumers Only) Nothing in these Terms limits or excludes rights you have under the Consumer Guarantees Act 1993. If the CGA applies to your use of the App, you have statutory rights (including rights to receive services of acceptable quality) that cannot be excluded by contract. If the App fails to meet a consumer guarantee under the CGA and the failure is: - **Minor:** We will remedy the failure within a reasonable time. If we fail to do so, you may have the failure remedied by another party and recover reasonable costs from us, or obtain a price reduction. - **Major:** You may reject the services and obtain a refund, or keep the services and obtain compensation for the reduction in value. ### 9.3 Business Users If you are acquiring the App wholly or predominantly for the purposes of a business (and the CGA does not apply to your acquisition), we exclude, to the maximum extent permitted by law, all implied warranties, conditions, and representations not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. ### 9.4 Service Availability We do not guarantee that the App will be available at all times without interruption. We will endeavour to provide reasonable advance notice of planned maintenance. We are not liable for interruptions caused by events outside our reasonable control (including third-party infrastructure outages, telecommunications failures, or force majeure events). --- ## 10. Limitation of Liability ### 10.1 Consumers Nothing in this section limits InspectPro's liability to consumers under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. ### 10.2 Business Users If you are a **business user** and the CGA does not apply to your acquisition: To the maximum extent permitted by law, InspectPro's total cumulative liability to you for all claims arising under or in connection with these Terms or your use of the App (whether in contract, tort including negligence, statute, or otherwise) shall not exceed the greater of: - (a) the total subscription fees you paid to InspectPro in the **12 months immediately preceding** the event giving rise to the claim; or - (b) **NZD $500** InspectPro excludes all liability for: - Indirect, incidental, special, consequential, or punitive damages - Loss of profits, revenue, business, contracts, or anticipated savings - Loss or corruption of data (except where caused by InspectPro's wilful misconduct) - Business interruption - Third-party claims against you arising from your use of the App ### 10.3 General These limitations apply regardless of the form of action and even if InspectPro has been advised of the possibility of such damages. Nothing in this section excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. --- ## 11. Indemnification You agree to indemnify, defend, and hold harmless InspectPro and its directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from: - Your material breach of these Terms - Your violation of any applicable law or regulation - Any third-party claim arising from content you create or share using the App - Your negligent or wilful acts or omissions in connection with your use of the App This indemnification obligation does not apply to the extent that a claim arises from InspectPro's own negligence or breach of these Terms. --- ## 12. Intellectual Property ### 12.1 Our IP InspectPro, its design, software, trademarks, and all associated intellectual property rights are owned by or licensed to Selah AI Consulting Ltd. These Terms do not transfer any ownership of our intellectual property to you. ### 12.2 Your License We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the App solely for your own inspection work in accordance with these Terms. This licence terminates automatically if you breach these Terms or your subscription lapses. You may not: - Copy, modify, adapt, or create derivative works of the App - Reverse engineer, decompile, or disassemble the App - Sublicense, sell, transfer, or otherwise make the App available to third parties except as permitted under an enterprise seat ### 12.3 Feedback If you provide feedback, suggestions, or ideas about the App, you grant us a non-exclusive, royalty-free, perpetual licence to use that feedback for the purpose of improving the App, without compensation to you. --- ## 13. Privacy Your privacy matters to us. Our collection, use, and storage of your personal information is governed by our [Privacy Policy](./PRIVACY_POLICY.md), which forms part of these Terms. The Privacy Policy explains: - What personal information we collect and why - How we use and store your information - How we share information (including with Stripe and Supabase) - Your rights under the Privacy Act 2020 - How to make a privacy complaint By using the App, you consent to the collection and use of your information as described in our Privacy Policy. --- ## 14. Third-Party Services The App integrates with the following third-party services: - **Stripe** — payment processing - **Supabase** — cloud infrastructure (used for account data, subscription verification, and temporary PDF storage) - **Apple App Store** — app distribution Your use of these third-party services is subject to their respective terms of service and privacy policies. InspectPro is not responsible for the acts or omissions of these third parties. --- ## 15. Changes to Terms We reserve the right to update these Terms from time to time. When we make material changes, we will: - Post the updated Terms in the App - Update the "Last Updated" date at the top of this document - Where required by law or App Store guidelines, request your re-acceptance within the App For material changes that affect your existing rights, we will provide at least **14 days' notice** before the changes take effect, unless a shorter period is required by law. Your continued use of the App after the effective date of updated Terms constitutes acceptance of the new Terms. If you do not accept the updated Terms, you must stop using the App and may cancel your subscription in accordance with our Billing Policy. --- ## 16. Termination ### 16.1 Termination by You You may stop using InspectPro at any time. To cancel your subscription, follow the cancellation instructions in the App or contact us at support@aiconsult.co.nz. Cancellation and refund rights are governed by our Billing Policy. ### 16.2 Termination by InspectPro InspectPro may suspend or terminate your access to the App in the following circumstances: **With notice:** - For a breach of these Terms that is capable of remedy — we will give you **14 days' written notice** (by email) and an opportunity to remedy the breach. If the breach is not remedied within that period, we may terminate your access. - For any other reason not related to breach — we will give you **30 days' written notice**. **Immediately (without notice):** - For a serious or material breach of these Terms that is not capable of remedy (including fraudulent use, illegal activity, or conduct that poses immediate harm to other users or third parties) - If required to do so by law or court order **Refunds on termination:** Where InspectPro terminates your access for reasons other than your breach, we will provide a pro-rata refund of any prepaid subscription fees for the unexpired subscription period. No refund is payable where termination is for your breach of these Terms. ### 16.3 Effect of Termination Upon termination: - Your licence to use the App ends - Your subscription will not be renewed - Your locally stored data remains on your device and is not deleted by us as a result of termination - Any pending PDF uploads subject to a deletion window will be deleted in accordance with the schedule in clause 6.3 --- ## 17. Dispute Resolution InspectPro is committed to resolving disputes fairly. **Step 1 — Contact us.** If you have a concern or complaint, please email us at support@aiconsult.co.nz. We will acknowledge your complaint within **2 business days** and work in good faith to resolve it within **14 business days**. **Step 2 — Mediation.** If direct resolution fails and both parties agree, the dispute may be referred to mediation by a mutually agreed independent mediator. **Step 3 — Courts and Tribunals.** If mediation fails or either party declines mediation, either party may bring proceedings in: - The New Zealand Disputes Tribunal (for claims up to NZD $30,000); or - Any court of competent jurisdiction in New Zealand. Nothing in this clause prevents either party from seeking urgent injunctive or interim relief from a court. **Consumers:** Nothing in this dispute resolution clause limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or your right to make a complaint to the Commerce Commission. --- ## 18. Governing Law These Terms are governed by and construed in accordance with the laws of New Zealand. The parties submit to the exclusive jurisdiction of the New Zealand courts. --- ## 19. General ### 19.1 Severability If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, severed from these Terms. The remaining provisions will continue in full force and effect. ### 19.2 Waiver A failure or delay by either party to enforce any right under these Terms does not constitute a waiver of that right. ### 19.3 Assignment You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a successor entity in the event of a merger, acquisition, or sale of substantially all our assets, with reasonable notice to you. ### 19.4 Entire Agreement These Terms, together with our Privacy Policy, Billing Policy, and EULA, constitute the entire agreement between you and InspectPro regarding the use of the App. They supersede all prior agreements, representations, and understandings relating to the App. ### 19.5 Apple Terms If you download the App from the Apple App Store, Apple's App Store terms and conditions also apply to your use of the App. In the event of a conflict between Apple's terms and these Terms, Apple's terms prevail to the extent required by Apple's guidelines. --- ## 20. Contact Us **Selah AI Consulting Ltd — InspectPro Support** Email: support@aiconsult.co.nz For privacy concerns or requests to access/correct your personal information, please refer to our Privacy Policy or contact us at the email above. --- *By using InspectPro, you acknowledge that you have read and understood these Terms of Use and agree to be bound by them.* *These Terms are effective from the date of first use or installation of the App.*